Refund Policy
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for shopping at https://www.rikonparts.com.
If you
are not entirely satisfied with your purchase, we're here to help.
Freight
Claims
RIKON Power Tools assumes no
liability for damage or loss of shipments of its products. Products shipped are
carefully packed or pre-packaged in compliance with carrier requirements. All
shipments should be unpacked and closely inspected upon receipt by the buyer
for damage and/or loss. For its protection, the buyer must sign by piece (not
skid), note any damage, suspected damage or loss on the freight bill at the
time of delivery. If any damage or loss is noted on the freight bill the buyer
must save all packing material for carrier inspection. Any subsequent freight
claims must then be made directly by the buyer against the delivering carrier,
including any claims for concealed damage and/or loss. RIKON Power Tools, Inc.
will render all possible assistance with such claims.
Return
Goods
To be eligible for credit for
returned goods, customers must comply with each of the following requirements
including product serial number, date of purchase, and reason for return.
Written authorization to return any
products must be obtained from the RIKON Power Tools, Inc. Customer Service
Department before the products are returned. RIKON Power Tools, Inc. will issue
a Return Goods Authorization Number (RGA#), which must be clearly marked on the
shipping label and bill of lading with the returned goods. RIKON Power Tools, Inc. Will Not Accept Any Unauthorized Returns.
Products listed in current RIKON
Power Tools, Inc. price lists are eligible for return, subject to the time
limitations set forth below. No special size or custom-made products are
eligible for return unless they were sent to the customer in error by RIKON
Power Tools, Inc. RIKON Power Tools, Inc. reserves the right to define
“standard” or “special” at its discretion. Obsolete or discontinued products
may not be returned.
No product may be returned after 60
days from its original invoice date.
Returned goods must be shipped
prepaid and/or in accordance with specific instructions issued by RIKON Power
Tools, Inc. at the time of the return authorization.
Returned goods are subject to a
restocking charge equal to 15% of the credit given for the returned goods or
$25.00, whichever is greater, to cover the cost of inspection, handling and
restocking the returned goods.
Products returned to RIKON Power
Tools, Inc. must be unused and in resalable condition. RIKON Power Tools, Inc.
reserves the right to inspect all returned goods upon its receipt thereof and
to issue a final determination of whether such goods qualify for return.
Credit for authorized returned goods
will be based upon the original or the then current price for such goods,
whichever is lower.
Contact Us
If you
have any questions on how to return your item to us, please email us at returns@rikontools.com.