Refund Policy

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Freight Claims

RIKON Power Tools assumes no liability for damage or loss of shipments of its products. Products shipped are carefully packed or pre-packaged in compliance with carrier requirements. All shipments should be unpacked and closely inspected upon receipt by the buyer for damage and/or loss. For its protection, the buyer must sign by piece (not skid), note any damage, suspected damage or loss on the freight bill at the time of delivery. If any damage or loss is noted on the freight bill the buyer must save all packing material for carrier inspection. Any subsequent freight claims must then be made directly by the buyer against the delivering carrier, including any claims for concealed damage and/or loss. RIKON Power Tools, Inc. will render all possible assistance with such claims. 

Return Goods

To be eligible for credit for returned goods, customers must comply with each of the following requirements including product serial number, date of purchase, and reason for return.

Written authorization to return any products must be obtained from the RIKON Power Tools, Inc. Customer Service Department before the products are returned. RIKON Power Tools, Inc. will issue a Return Goods Authorization Number (RGA#), which must be clearly marked on the shipping label and bill of lading with the returned goods. RIKON Power Tools, Inc. Will Not Accept Any Unauthorized Returns.

Products listed in current RIKON Power Tools, Inc. price lists are eligible for return, subject to the time limitations set forth below. No special size or custom-made products are eligible for return unless they were sent to the customer in error by RIKON Power Tools, Inc. RIKON Power Tools, Inc. reserves the right to define “standard” or “special” at its discretion. Obsolete or discontinued products may not be returned.

No product may be returned after 60 days from its original invoice date.

Returned goods must be shipped prepaid and/or in accordance with specific instructions issued by RIKON Power Tools, Inc. at the time of the return authorization.

Returned goods are subject to a restocking charge equal to 15% of the credit given for the returned goods or $25.00, whichever is greater, to cover the cost of inspection, handling and restocking the returned goods.

Products returned to RIKON Power Tools, Inc. must be unused and in resalable condition. RIKON Power Tools, Inc. reserves the right to inspect all returned goods upon its receipt thereof and to issue a final determination of whether such goods qualify for return.

Credit for authorized returned goods will be based upon the original or the then current price for such goods, whichever is lower.

Contact Us

If you have any questions on how to return your item to us, please email us at returns@rikontools.com.

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